Month: September 2011

GASP Dresses – Are They “Cutting Edge”?

Following on from yesterday’s trending topic #GASPFAIL and after giving them a phone call (yes, I DID!!!) where they confirmed that it was not a hoax, I decided to browse through the GASP website and have a look at their dresses which, as they say are “cutting edge” and priced so that they are “inaccessible to the undesirable”.  Let’s have a look at some of the dresses which are currently for sale in the GASP Collection and let me know in the comments what you think – are GASP dresses really “cutting edge”?

GASP Dress #1 :  This is GE01-RP priced at $300 AUD.  It’s back by popular demand!

GASP Dress #2 :  This is EH33-BK priced at $200 AUD (originally $450 AUD!!!)

GASP Dress #3 :  This is G1059-PP priced at $190 AUD.

GASP Dress #4 : This is G200-WT priced at $100 AUD.  (OK…I just realised this is not a dress!!!  FAIL!!!  LOL!)

GASP Dress #5 : This is GS118-WT priced at $200 AUD.

So…what do you think?  Are GASP dresses “cutting edge” and priced so that they are “inaccessible to the undesirable”?

Images from GASP website and dresses can be purchased online to avoid dealing with a certain “retail superstar”!!

Personally, these dresses are not to my taste…but then again, I don’t have a “sixth sense for fashion”!!

Have You Heard About #GASPFAIL?


NYX, lipstick swatch, red lipstick, the best
Have you heard...??? #GASPFAIL

[For exclusive news regarding this #GASP situation, scroll near the end…I called GASP on Chapel Street and spoke to them!!!]

News is buzzing around Australia regarding poor customer service from a shop in Melbourne – GASP on Chapel Street in South Yarra.  Now, I’ve never been to the shop before…but after reading the following emails, I don’t intend to.

So the story goes like this…

From: Keara O’Neil
Sent: Monday, 26 September 2011 3:14 PM
To: matt@gaspjeans.com.au
Subject: customer complaint-Chapel St store

Hi Chad,

I had the privilege of shopping at your brand new Chapel St store on Saturday 24th September with my three bridesmaids in tow.  On the hunt for bridesmaids dresses and a hens dress for myself we walked into the store and were automatically pounced on by a male staff member, I understand that this is protocol for many retail outlets and ours is no different. The staff member was initially funny and extremely helpful with sizes etc.  I chose a bright pink dress to try on but was unable to do the zip up so asked for the size up, when I eventually got the correct size and came out of the change room I was unable to discuss the likes or dislikes of the dress with my bridesmaids as the sales assistant kept saying “you should just get it”, when I told him I would think about it, he pulled me aside and whispered “Is it the price your worried about”. By now I was extremely frustrated, and again told him I’d think about it, I walked back into the change room and closed the door behind me, only to have it pushed open with the sales assistant half standing in my change room, again whispering “I think you should just get it”, when I gave him attitude and said rudely, “I already told you I would think about it”, he then replied, “With your figure I really think you should buy it”.  I’m not sure exactly what he meant by that, but considering the attitude used to deliver such a statement I can only imagine that it was an immature dig in relation to my healthy size 12 frame.  I got changed in a hurry and walked right out of the change rooms and out of the store, I could hear the sales assistant yelling out to me, but I just ignored him and continued to leave, assuming my bridesmaids would follow.  After waiting down the road for my bridesmaids to come out of the store I was told by one of them that the sales assistant yelled out “Have fun finding something at Supre”, when one of them approached him in regards to his comments, he replied “I knew you girls were a joke the minute you walked in”.  When my bridesmaids walked out of the store another two customers walked out with them, they too could not believe the immaturity of the sales assistant.

I have worked in retail for 12 years and have come across an array of customer complaints over the years, none of which come even close to what I encountered on Saturday at your store, I wish I was exaggerating but unfortunately for your company this person actually exists and is working in one of your stores.  I am pretty laid back and was quite happy just leaving your store, it was my bridesmaids who felt the need to say something to him………I dread to think how many customers he has not only offended but how many customers have left your store due to the pressure placed on getting the sale, and then to be harassed when that sale hasn’t taken place.

Ring me, don’t ring, not fussed………I’m just one retailer notifying another of an extremely inappropriate sales assistant.

Keara O’Neill

If I got an email of complaint, I would be apologising left, right and centre – but instead, here is GASP’s reply…

From: GASP Online Enquiries [mailto:enquiries@gaspjeans.com.au]
Sent: Wednesday, 28 September 2011 11:58 AM
To: Keara O’Neil
Subject: customer complaint-Chapel St store
Importance: High

Dear Keara O’Neil,

Having now had the privilege of having both version of events, I am now in a position to respond to your complaint.

From the very outset, one thing that you should be mindful of is; Our product offerings are very, very carefully selected, so to ensure that we do not appeal to a broad customer base. This is something which is always at the forefront of our minds when undertaking buying duties. The reason for this is to ensure that we only carry products which appeal to a very fashion forward consumer. This by default means that the customer whom is acclimatised to buying from “clothing for the masses” type retailers, is almost frightened by our range, sometimes we have found that this type of customer, almost finds our dresses funny, and on occasion noted comments such as ‘it looks like a dead flamingo’. When we receive comments like this, we like to give ourselves and our buyers, a big pat on the back, because we know we are doing our job right, and modus operandi is being upheld.

Our range is worn by A list celebrities to the likes of Kim Kardashian, Selena Gomez and Katy Perry to name only a few. Now, as one might appreciate, the style counsel for these types of celebrities are not ones to pick “run of the mill” type clothing, and they do so on the basis to ensure that the styles are cutting edge, and only worn by a select few. Similarly these items are priced such that they remain inaccessible to the undesirable.
Insofar as our employee goes; Similar to our product offerings, our employees are selected with a similar approach. Chris whom served you is a qualified stylist whom has a sixth sense for fashion, and Chris’s only problem is that he is too good at what he does, and as I am sure you are aware, people whom are talented, generally do not tolerate having their time wasted, which is the reason you were provoked to leave the store.

Whilst I concede that you work for chain retailer, unfortunately that does not make us like for like. It is probably fair to assume, a lot of what I have said in this email, either doesn’t make sense to you, or you totally disagree with it all, which is what I would expect (unless of course I have you totally wrong –which I doubt). Let me guess, you would never, ever hire Chris in the course of your duty, would you? This is the very reason, why your comment “from one retailer to another” is so disproportionate, it’s almost as though we are in a totally different industries. Chris is a retail superstar, who possess unparalleled  ability, and I am sorry you feel upset by him, but he knew you were not going to buy anything before you even left your house.

So if you would like to do us any favours, please do not waste our retail staff’s time, because as you have already seen, they will not tolerate it. I am sure there are plenty of shops that appease your taste, so I respectfully ask that you side step our store during future window shopping expeditions.

Thank you for your enquiry.

GASP Online Customer Care

P: (03) 9421 6812 | F: (03) 9421 1720 | W:  http://www.gaspjeans.com.au

Shock, horror, faint!!!!!  What do you think?  PR stunt?  Hoax?  No official word on the street yet, but I will update this when I hear more!  Totally #GASPFAIL!!!


UPDATE #4 – EXCLUSIVE!!!

Seeing as it is a major trending topic, I decided to ring GASP myself. Yep, the same store on Chapel Street where Chris “the retail superstar” works. I spoke to someone called Sammy at 17.48pm. I asked her if I could have an official statement from GASP. She said, “No.” I asked her if the email which was circulating around the internet a hoax. “No, it’s true.” I asked her how she felt about it. She said, “I don’t care. It’s got nothing to do with me.” I was tempted to ask if I could speak to Chris, the man himself, but I chickened out… He probably wouldn’t want to speak to me as his “sixth sense of fashion” would inform him that I am still wearing my PJs from last night. And there you go! IT IS NOT A HOAX!!!!

UPDATE #3
I went on GASP’s Facebook page earlier to ask them about it…but instead of responding, their Facebook page have magically disappeared!!!! (checked this at 15.43pm on 29/9/11!!!)

UPDATE #2
GASP makes it on to The Age online newspaper! Surely, cannot be a hoax.

UPDATE #1
On Twitter, @PybusPR tweeted “Phones GASP – Is it true? It is. LAST GASP Death of retail party at ours! Theme is ‘flamingo dresses’ ! #GASPFAIL!”

Do Sukin Hair Products Suck?

Hi everyone, I am still in the process of unpacking from the epic weekend.  The house is a mess and I look like a big mess too!!  I will get round to blogging about the previous weekend eventually…but meanwhile please enjoy a Sukin review I prepared earlier…

Recently, Sukin, an Australian natural skincare brand, sent yours truly some haircare products to review – Sukin Purifying Shampoo and Sukin Nourishing Conditioner.  What is special about Sukin products is that they do not contain a lot of chemicals and their ingredients are natural.  This sounds great, but for a girl who has always bought hair products without looking at the ingredients, which means that my hair is used to dealing with these (bada$$) chemicals like SLS, parabens and whatnot, how would they work on my hair?  Would they suck?  Let’s find out…

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Trilogy Age Proof CoQ10 Eye Recovery Concentrate

A while ago, the good people at Trilogy sent me their new eye product for review – Trilogy Age Proof CoQ10 Eye Recovery Concentrate – which promises “brighter and younger looking eyes”.  And we all know that I love any product that promises to rewind time.  I put this baby to the test with daily usage for over a month and I have finally written my review…

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I Am No Longer A Fashion Show Virgin!!

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A few weeks ago, I received an email from Gaynor Alder telling me that I had won a pair of tickets to Melbourne Spring Fashion Week Designer Series Fashion Show.  Of course I was delighted…but then who would I go with?  I may be a social butterfly in Scotland but in Melbourne, I’m more Norma-no-mates!!  Anyway, I was just about to send out a tweet to invite a Melbourne beauty blogger friend when the Hubby declared that he was tagging along.  I said, “No!” but he insisted.  I have no idea why he wanted to come along as there is no way that he is into fashion!  He wears jeans that my Dad won’t even wear!!  Maybe it was to eye up pretty models…hmm…

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Australian Sample Beauty Boxes Are Not My Cuppa Tea

Sample beauty boxes recently arrived in Australia.  For those who don’t know what I am talking about, it’s basically a concept where for a monthly fee, you get sent a number of sample-sized products from deluxe beauty brands.  The idea is to introduce you to new brands and allow you to test out their products.  However, you don’t get to find out what is included in the box until you open it.  For US, they have Birchbox.  For UK, they have GLOSSYBOX.  Currently, Australia have Lust Have It and Beauty Box and there are others to follow, e.g. Red Meow and Haute Box.

Anyway, for “beauty blogging purposes”, I signed up for Lust Have It a few months ago and after receiving my second box, I unsubscribed.  Australian sample beauty boxes are simply not my cuppa tea – allow me to explain…

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The Best Beauty Blog Business Cards

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